Terms & conditions

Welcome to www.ritualhaus.com.au (“Site”).

This Site is owned and operated by Ritual Haus Pty Ltd (ABN 50 663 320 714) trading as Ritual Haus Pty Ltd (referred to in these terms as “Ritual Haus Pty Ltd”, “we”, “us”, and “our”). Please take the time to read the terms of use that are applicable to your use and enjoyment of this Site and the content made available to you via this Site and our social media channels (“Terms”). These Terms together with our Privacy Policy located via the associated link at the bottom of our website www.ritualhaus.com.au apply to all Site visitors, subscribers, customers, and all other users of the Site (“user”, “you” and “your”). 

WEBSITE TERMS AND CONDITIONS for health professionals (non-regulated) including digital products

Effective Date: 25th September 2023

Consent to site terms

By accessing and using this Site, our social media channels and any other materials made available to you or provided to you on this Site, whether made available for purchase or not, you are taken to accept our Terms. 

No minors

By using the Site, accessing or purchasing any products or services, you warrant that:
  • you are over 18 years of age and have the legal capacity to enter into a legally binding contract;
  • have read and accepted these Terms; and
  • will comply with these Terms.

Changes to these terms

We reserve the right to change or modify these Terms at any time consistent with applicable laws and principles, without notice to you. These changes will be effective as of the date we post the revised version on this Site. It is your responsibility to review these Terms prior to use and periodically throughout your use of our Site and services. If at any time you choose not to accept these Terms, you should not use this Site.

By remaining on this Site and your continued use of this Site is deemed acceptance of any modifications or amendment of these Terms. You may also accept these terms where you click “Agree” or “Accept” or “Buy” or “Book” where such an option is made available to you during your use of the Site. If you’re uncertain about the Terms or anything else on our Site, please don’t hesitate to contact us before completing any purchase. 

Intellectual property

The Site, products and services contain intellectual property owned by us and/or by third parties that license the content to us (“Third-Party Licensed Intellectual Property”), including, without limitation, trademarks, copyrights, proprietary information, designs, patents and other intellectual property rights, as well as the business name, logo, images, all designs, text, videos, audio files, graphics, other files, and software (“Content”). Your use of the Site, the products and/or the services and access to any Content does not grant or transfer any rights, title or interest to you in relation to this Site, the products and/or services or the Content.

No Commercial Use
You may not modify, publish, transmit, participate in the transfer or sale of, create derivative works from, distribute, display, reproduce or perform, or in any way exploit in any format whatsoever the Site, our products and/or services or the Content, our Intellectual Property and Third-Party Licensed Intellectual Property in whole or in part without our prior written consent. We reserve the right to immediately remove your access to our Site, products and services, Content, without refund, if you are found to be violating these Terms. 

Free or paid content
Where you download or purchase our digital products (including checklists, guides, ebooks, workbooks, video or audio content) (Digital Products) you are granted a non-exclusive, non-transferable, limited licence to access and use the Digital Products for your own personal use. You may not assign or transfer the Digital Products to any other person without Our express written consent. We reserve the right, in our sole discretion, to accept or refuse to provide the products and/or services to you at any time for any reason.

Except as otherwise provided, you acknowledge and agree that you have no right to modify, edit, copy, reproduce, create derivative works of, reverse engineer, alter, sell, create derivative works of, enhance or in any way exploit any of the Digital Products in any manner whatsoever except as authorised by us.

Links to other websites

Our Site and social media channels may have links to other sites operated by third parties. Unless we expressly tell you otherwise, we do not in any way, endorse, control or approve of and nor are we responsible for the content on those websites. It’s up to you to decide if those websites and their content work for you, and we recommend that you investigate and do your homework to find that out.


These Terms also include our Privacy Policy which sets out how we use your personal information, which can be accessed via the associated link located at the bottom of our website www.ritualhaus.com.au. By using this Site, you consent to the processing described in the Privacy Policy and warrant that all data provided by you is accurate.

Creating an acccount

To place orders and access some features of the Site, you may have to register an account. This means you’ll have to give us accurate information including your name, [if applicable] your business name, address, a valid email address and telephone number and you must be at least 18 years old. You warrant that any information you provide during the account set up process is accurate and correct at the time you provide the information and that you’ll update information should there be any changes to the information provided. You’ll be solely responsible for the activity that occurs on your account (including orders placed on your account) so keep your account password secure. We reserve the right to suspend or cancel your account at any time, at our sole discretion, if you breach any provision of the Terms or applicable law or where your conduct impacts our reputation. 

Digital Products

Digital products may be accessed via our website, email, third part links provided via our social media including but not limited to Canva and other relevant platforms. Upon purchase of a downloadable product from this Site, you will receive an email with a link to complete the purchase of your product including, where applicable, a direct download for your product.

Products may be available on this Site without a need to purchase or download them. You agree and accept full responsibility and risk for downloading and using these products. You agree that you will indemnify and hold harmless, Ritual Haus Pty Ltd and all our related entities and personnel, against liability for any harm or loss caused by the downloading and use of these products.

You agree that it is your responsibility to ensure that you have the appropriate programs and hardware available to access and use the downloadable products and that this is not a reason for which we can offer a refund.

Refunds for online digital products

Due to the nature of digital products, any orders received and processed by us for digital products available to be purchased online, has a strict NO REFUND/RETURN/EXCHANGE POLICY. Where we send the wrong digital product we will send you the correct digital product and where the link provided to download is not working, we will send you the digital product direct or via a revised link at no extra cost.

Prices and payment


All prices are in Australian Dollars (AUD) and are inclusive of any Australian Goods and Services Tax (GST) (as applicable). The prices indicated on the Site may change at any time without advance notice to you. You will be charged at the price in force at the time your order is validated. 


We may from time to time provide discounted products and/or services. You may only use one discount code with each purchase. We reserve the right to reject or cancel any orders where you add more than one discount code. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Discount codes and/or vouchers cannot be used in conjunction with any other offer or promotion.


We offer visitors who want to purchase from our Site the option to pay for the products and/or services by credit card or such other method of payment as notified by us from time to time. You acknowledge and agree to make timely and full payments to us for the products and/or services purchased. Where you use a credit card, you warrant that you have the necessary rights and authority to use that credit card. You authorise us to automatically charge the credit card on file for any and all payment balances owed and agree to keep all billing information current at all times. Where you fail to make payment or payment is declined for any reason, we may revoke your access to the products and/or services. 

Electronic communications and electronic signatures

You acknowledge and agree that you will be bound by any affirmation, acceptance or agreement that is transmitted through this Site, including but not limited to any consent you provide to receive communications from us solely by means of electronic transmission. You further acknowledge and agree that when you click on or tick “I agree”, “I consent”, or other similarly worded click or tick options by electronic means using an electronic device such as a mobile phone, tablet, desktop, laptop or any other computer device capable of allowing you to click or tick, your agreement and/or consent will be legally binding and enforceable and will be deemed to be as effective as if you had written your signature by hand.

Information and advice

The information provided on or through our Site, such as its content or any articles, is intended to be for informational purposes only and does not constitute or replace professional advice for specific situations or unique needs. The information available on our Site should not be relied upon as professional advice, and is not to be used to diagnose or treat any health issue, whether mental or physical. Your use of our Site does not create a physician-patient relationship. 

The content provided on our Site, including information about products, services, or general health topics, is intended for informational purposes only and should not be considered as professional medical advice. We strongly recommend that users consult with qualified healthcare professionals before using any products or services mentioned on our Site or if they believe they may have a health issue or have a health concern. Users should not rely solely on the information provided on our website as a substitute for professional medical advice, diagnosis, or treatment.
Each individual has unique health considerations, if users have specific questions or concerns about their health, they should seek advice from a qualified healthcare professional who can assess their individual health situation.
We strive to provide accurate and up-to-date information on our Site, but we cannot guarantee the accuracy, completeness, or reliability of the information at all times. Users should be aware that medical knowledge and practices evolve over time, and information on our Site may become outdated or may not be applicable to current medical standards or guidelines.

We do not accept responsibility for determining whether our products and/or services are appropriate for you, and reserve the right to deny service for any reason, including where we believe that the service would not be appropriate for you or we believe that further professional advice should be sought.

By referencing or referring to anything on our Site including products or services, programs, any processes or other information, this does not constitute or imply our endorsement, sponsorship or recommendation in any way.

No guarantees

We cannot guarantee that using our digital products or any other use of any of our content will lead to guaranteed success. We do not provide any assurance or guarantee of a specific outcome or result under any circumstances. Separate terms and conditions will apply to our courses, memberships, programs or one-on-one services.

Concerns and complaints

If you have a concern or complaint regarding your therapy or any other sessions, workshops, events or offers by Ritual Haus, please discuss this with a Ritual Haus Team Member in the first instance by contacting us at hello@ritualhaus.com.au and we will endeavour to resolve the issue.

Personal responsibility

By using our Site, you acknowledge you are solely and personally responsible for any results you achieve. You further acknowledge and agree that you will undertake your own due diligence and judgement before applying anything you have gained or learned from your use of this Site, taking into account your own personal circumstances.

Submitting content to site and social media

We always appreciate interaction on our social media channels and feedback about our Site, products and services, as it helps us to improve our Site and our products and services. Through the use of this Site, you may be invited to submit a review, you can also comment on our blog or other parts of our Site or interact with us via our social media channels. We love to hear from you! 

Where you do decide to submit such feedback or comments, you represent and warrant that:
  • you are the sole author and owner of the intellectual property and any other rights in that content (or have the right to use that content with appropriate consents and permissions);
  • give us permission to post or otherwise use that feedback on our social media or other channels;
  • you waive any and all existing and future moral rights (as defined in the Copyright Act 1968 (Cth) in the content you provide us; 
  • the content does not violate these Terms; and 
  • you are at least 18 years old.

We reserve the right to remove a review or comment if such review or comment contains:
  • libelous or otherwise unlawful, abusive or obscene material; 
  • attacks our employees or another contributor; 
  • contains material that discloses your personal information; or 
  • is unrelated to the post or content to which you have reviewed or commented on.

Our Site and social media channels may feature blogs by guest bloggers, the content of the guest blogs in no way represent the views or opinions of Ritual Haus Pty Ltd or its owners, shareholders, employees or others, but are the sole product of its creator. We disclaim all liability with respect to any content submitted by the guest blogger.


Consultation times may be booked via our Site. A list of prices is available on the booking page. 

50% payment for your consultation must be made at the time of booking and the remaining 50% will be paid after the session.


Should you need to cancel your consultation you must do so more than 24 hours in advanced otherwise you will be charged 50% of the booking fee. 

No shows will also be charged 50% of the booking fee.

We do not offer refunds once a session has been complete. Refunds are only available if the cancellation is made more than 24-hours in advance.


If you are wanting Rapid Transformational Therapy (RTT) or Hypnotherapy our practitioners are unable to offer you their professional services if you experience epilepsy, borderline personality disorder, schizophrenia or any other form of psychosis. 

Furthermore, RTT and Hypnotherapy recordings should not be listened to whilst driving, operating machinery or undertaking any other activity where concentration is required. Any recording provided is for your personal use only and is not to be shared, lent, copied or sold under any circumstances. 


Ritual Haus Pty Ltd offers three 3-month packages for Nervous System Reset, Mind-Body Integration and Embody Your Purpose. The sessions within these packages and the layout itself are subject to change in alignment to the practitioners and therapists available at the time of booking. Upon booking of this package the sessions and layout will be confirmed with you. Additionally, any changes made throughout the duration of this package will be discussed individually with you.

All sessions and offerings within the package must be used within the 3-month timeframe which begins from when you attend the first session. There will be no rolling credits after the 3-month period and any outstanding sessions which were part of the package and have not been used will expire. 

Cancellation and Refunds

Unfortunately, we do not offer cancellations or refunds on our packages.

Limitation of liability

Conditions of Entry – Risk Acknowledgment and Waiver 

  1. By entering Ritual Haus you agree to the conditions of entry contained below and that Ritual Haus has agreed to allow you to enter the Ritual Haus bathhouse and participate in the Recreational Activities on the basis of these acknowledgments and agreements. 
  2. You acknowledge and agree that:
    - You assume all risk of injury and illness associated with entering the Ritual Haus Bathhouse and participating in Recreational Activities including the risk of injury or the contraction or aggravation of an illness that might arise from slipping on wet areas; emergent in, and movement between, extreme hot and cold temperatures; the malfunctioning of equipment; the actions of other guests attending the Ritual Haus Bathhouse; and understand that this list is not a complete or exhaustive list of all possible risks;
    - Some or all of the Recreational Activities may not be suitable during pregnancy and that you are responsible for seeking your own medical advice and medical clearance before participating in any recreational activities whilst pregnant;
    - You represent that you have no pre-existing injury or illness (or any condition that you would predispose you to injury or illness);
    - You enter Ritual Haus and participate in any Recreational Activity provided by Ritual Haus Provider, on your own volition and entirely at your own risk;
    - Ritual Haus may (at your cost) take steps to protect your welfare if you suffer any illness or injury whilst at Ritual Haus Bathhouse, including administering emergency medical treatment and ambulance transportation, although Ritual Haus is under no legal obligation to do so; and
    - Any guarantees that would otherwise be implied by law in relation to the supply of services to you by Ritual Haus are excluded in relation to any of the matters referred to in section 139A(3) of the Competition and Consumer Act 2010(ACL). To the extent any guarantee is implied Ritual Haus’s liability is limited to supplying the services again. 
  3. No change or modification of any rights that you may have at law in these conditions of entry are affected in relation to liability for significant personal injury that is caused by Ritual Haus’s reckless conduct as defined in the ACL. 
  4. You:
    - Agree, for yourself and anyone entitled to act on your behalf, to hold harmless, waive and release Ritual Haus, its officers, agents, employees, representatives, and successors and any related entity of Ritual Haus from any responsibility, liabilities, demands, or claims of any kind arising out of your entry into Ritual Haus or participation in any Recreational Activity, including from any liability arising from any injury or illness that you suffer; and
    - Must indemnify Ritual Haus for any costs or losses suffered or incurred as a result of any action taken in breach of the waiver and release contained in this clause.
  5. In these conditions of entry:

Illness means any illness or disease, whether physical or mental 

Injury means both physical and mental injury and including the aggravation, acceleration or recurrence of any injury including sprains, ligament damage, broken bones, muscle or other physical injury, mental illness, drowning, slipping, overheating (including heatstroke and any other medical condition arising from using saunas and cold plunges), cardiovascular stress or failure, loss of or complications to pregnancy, and death. 

Ritual Haus means Ritual Haus Pty Ltd (ABN 50 663 320 714) trading as Ritual Haus Pty Ltd (referred to in these terms as “Ritual Haus”) and each of their respective officers, employees, agents and representatives. 

Recreational Activities means each of the following activities: participating in the Ritual Haus bathhouse and studio centre including use of the infrared sauna, cold plunge, pilates, yoga and consumption of food and beverage, use of amenities and other activities. 

  1. By entering Ritual Haus, or participating in any Recreational Activities, you acknowledge and agree that: 
  2. You have read and understood these conditions of entry. 
  3. You are aware that this a waiver and also a release of liability, and you voluntarily agree to its terms; and 
  4. The terms of these conditions of entry apply whether or not you paid to enter Ritual Huas or whether somebody else has paid for you 

General conditions of Entry:
  1. You must abide by all the instructions of the Service Provider’s staff at all times or you may be removed from the premises and refused entry in future. This is to ensure safety and enjoyment for all participants engaged in the Recreational Activities. Your entry into the premises of the Service Provider is on strict condition that you comply with the safety and other general instructions given by the Service Provider’s staff. You will not be given a refund for any unused time should you be removed from the premises for any reason whatsoever and you acknowledge your entry to the premises is strictly on this basis. 
  2. On occasion, promotional video or photographs may be used by the service provider which may include your image whilst being engaged in Recreational Activities. By signing this document you consent to this use unless you specifically request in writing that your image may not be used for this purpose. 
  3. You acknowledge that security video is used on the public areas of premises of the Service Provider and consent to this use for security and safety purposes. 


Should you need to cancel your consultation you must do so more than 24 hours in advanced otherwise you will be charged 50% of the booking fee. 

No shows will also be charged 50% of the booking fee.

We do not offer refunds once a session has been complete. Refunds are only available if the cancellation is made more than 24-hours in advance.


Prior to being accepted for a Membership you must complete a paid 90-minute Discovery Session with a Ritual Haus Wellness Advocate.

Ritual Haus Pty Ltd offers 6- and 12-month customised memberships in price, frequency and offering.  

This ongoing agreement commences on the date you join Ritual Haus Pty Ltd as a member and will continue until the Membership is terminated.

The sessions and modalities offered within your membership are subject to change in alignment to the practitioners and therapists available at the time of booking. 

Additionally, any changes made to the membership agreement will be discussed individually and customised per client.

All sessions and offerings within the package must be used within the 6-month &/or 12-month timeframe which begins from when you attend the first session. There will be no rolling credits after the 6-month &/or 12-month period and any outstanding sessions which were part of the package and have not been used will expire. 


If you wish to cancel your membership, we require four (4) weeks written notice to terminate. An additional Administration Fee of $100 may apply alongside any other outstanding fees on the account. 

You may cancel your Membership without paying an administration charge if we breach our obligations under this agreement and we do not fix the breach after a reasonable amount of time after you have given us notice in writing of the breach.  

We may terminate this agreement and cancel your Membership if you do not abide by this agreement and our facility rules as reasonably varied from time to time.


We offer one membership freeze for up to a total of four weeks.


There is a cooling off period of 48 hours which will begin on the date you sign this agreement and expire 48 hours later. In the event you cancel your membership during the cooling off period by giving us written notice, we will refund you the amount you had advanced less any costs you incurred prior to cancellation. 


Your membership payment is taken as a weekly direct debit (unless otherwise outlined in your membership agreement), which is payable weekly in advance commencing the Start Date.

If you are paying by credit card or card on file then you direct and authorise us to debit from your credit card or card on file, relative to the agreed upon payment and frequency. 

If there are insufficient clear funds in your account to meet a payment, you may be charged a fee and/or interest by your financial institution. 

Ritual Haus Pty Ltd is not obliged to provide you the services until the outstanding payments have been made in full. Furthermore, we reserve the right to refer outstanding payments to a debt collection agency.


We are committed to providing evidence-based information to inform patients about our services, treatment options, and practices.

Our marketing materials, website, social media content, and any other forms of communication will focus on evidence-based information, such as clinical studies, research findings, or professional expertise, to educate patients about the benefits, risks, and outcomes associated with our services and will otherwise comply with all applicable laws.

Some of our practitioners including but not limited to kinesiology and hypnotherapy provide real-life examples and insights of client experiences on our website and social media platforms. Please note these are for illustration purposes only and any results achieved are unique to the individual and their experience.  These testimonials are intended to show others what is possible but are not intended to represent or guarantee results. 

If you are a client and have been asked to offer a Testimonial you are agreeing to the following terms and conditions:
  • I agree that Ritual Haus may use, reproduce, distribute and disclose the information in my Testimonial (and/or photographic/videographic likeness) and acknowledge that my Testimonial may be distributed to the public for purposes including but not limited to advertising, promotions and press coverage.
  • I understand that I am not entitled to compensation for use of this Testimonial (and/or photographic/videographic likeness) nor input concerning its use.
  • I waive any right to payment for the use of the Testimonial (and/or photographic/ videographic likeness) save for use beyond the purpose set out in Paragraph 1 of this Release.
  • I have the right to revoke this Release at any time by providing written notice of my revocation.
  • I understand and approve the disclosure of Testimonial information (and/or photographic/videographic likeness) and any information contained herein in its public relation efforts.
  • I waive the right of prior approval and hereby release Ritual Haus and their relevant practitioners and therapists from any claims for damages of any kind in the use of this Testimonial or informational in this Testimonial (and/or photographic/videographic likeness)
  • This Release is subject to the governing law and jurisdiction of the Australian courts.
  • Data Protection Statement: to comply with the Data Protection Laws and Regulations in Australia I provide Ritual Haus explicit permission to process, store and use any of my personal data offered for marketing purposes and other purposes set out in point 1. I also understand that I am entitled to access this personal data and, where appropriate, make requests including for the correction or deletion of my personal data.

Wellness studio

For further information please via our third part platform booking system Punch Pass here.


If you wish to cancel your class, you can do so 6 hours or more prior to the session starting time. Cancellations thereafter and no shows will be charged at full price and/or incur a $10 cancellation fee.

We do not offer refunds for wellness studio packs or individual classes.


All of our pricing includes online booking fees. 

Workshop and events

Ritual Haus will offer and host workshops and events which will be advertised both via the website and social media. Tickets will be able to be purchased via the website or third party platforms such as Humantix.  


If you are needing to cancel your ticket to a workshop or event please first reach out to our team at hello@ritualhaus.com.au and we will endeavor to re-sell your ticket and refund you the money. If your ticket is unable to be re-sold unfortunately there will be no refund option available.

Prohibited Use

To the fullest extent permitted by applicable laws, you agree to indemnify, and hold us and our related entities, affiliates, and our and their respective officers, agents and employees harmless from any loss, liability, claim, or demand, (including reasonable legal fees on a full indemnity basis), made by any third party due to or arising out of your use of this Site in violation of these Terms and/or arising from a breach of these Terms and/or any breach of your representations and warranties set out in these Terms or your breach of any law or the rights of a third party.

Our right to be indemnified by you

This Site is provided on an “as is” and “as available” basis and to the fullest extent permitted by applicable law we make no representations or warranties (express or implied) about our Site and/or the products or services including that:
they are suitable, reliable, complete, secure, accurate or fit for any particular purpose;
access will be free of any harmful components (including viruses) or other code that is harmful or may assist in causing harm; or 
there is no possibility of failure to store communications or other data. 

The use of any products and/or services, requires personal choices and/ or actions that are unique to the individual and any reliance on the content made available on our Site, through our products and/or services are at your own risk.

Bathhouse Sessions

To the fullest extent permitted by applicable laws, in no event are we, any of our subsidiaries, or any of their shareholders, directors, officers, employees or licensors responsible for any losses and expenses, however arising, including without limitation, any direct, indirect and/or present, unascertained, future or contingent, loss of use, loss of data, loss caused by a virus, loss of income or profit or projected profit, loss or damage to property, claims of third parties, or other losses of any kind or character arising from or in connection with your use of our Site and /or our products or services, your inability to access our Site, interruption or outage of our Site or the fact that content on our Site or in our services is inaccurate, incomplete or out of date. Our liability for any breach of a condition or warranty under these Terms shall be limited to the extent provided for by the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010).

Warranties and disclaimers

In addition to any other prohibitions, you must not, under any circumstances use the Site or its content: 
for any unlawful purpose; 
  • to solicit others to perform or participate in any unlawful acts; 
  • to violate any international, federal, or state regulations, rules, laws, or local ordinances; 
  • attempt to change, remove, deface, hack or otherwise interfere with this Site or any material or content displaced on the Site; 
  • hack into any aspect of the Service; corrupt data; cause annoyance to other users; 
  • infringe upon the rights of any other person's proprietary rights; 
  • send any unsolicited advertising or promotional material, commonly referred to as “spam”; or 
  • attempt to affect the performance or functionality of any computer facilities of or accessed through this Site.

Additional Terms

Where you have selected to enter into a further agreement, relationship or contract with us beyond this Site, including by purchasing products or services which require this, we will issue you with Additional Terms.  

Breach and termination

If any term or provision of these Terms is held by a court of competent jurisdiction to be contrary to law, such provision will be changed and interpreted so as to best accomplish the objectives of the original provision to the fullest extent allowed by law and the remaining provisions of these Terms will remain in full force and effect.


The agreement constituted between us by your use of the Site may be terminated:
where you breach any provision of these Terms; or 
at any time by us without notice, in which case all disclaimers and limitations of liability will survive termination, and you will no longer be authorised to access the Site.

Ceasing our website

We have the right to discontinue this Site. If we decide to do this, it can be at any time and may be without notice to you. We may also exclude any person from using our Site, at any time and at our sole discretion. We will not be responsible for any liability you may suffer arising from or in connection with any such discontinuance or exclusion.


These Terms (together with our Privacy Policy, Additional Terms and disclaimers) contained on this Site, constitute the entire understanding and agreement between us and you, in relation to your use of this Site and supersede all previous communications, negotiations, and agreements, whether oral, written, or electronic, respect to this Site and your use of this Site.

Entire agreement

We are permitted to assign, transfer and subcontract our rights and/or obligations under these Terms without any notification or consent required. However, you are not permitted to assign, transfer or subcontract your rights and/or obligations under these Terms.

Governing law and jurisdiction

All Terms shall be construed in accordance with and governed in all respects by the laws of the State of Queensland, Australia. In relation to any dispute, we ask that you contact us in the first instance so that both parties can, acting in good faith, resolve the dispute to our mutual satisfaction as quickly, cost effectively and efficiently as possible. Where a dispute cannot be resolved, you agree to submit to the non-exclusive jurisdiction of the courts of the State of Queensland, Australia. 

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